Shipping Information Please include a purchase order with the units to be repaired and also include model and serial numbers with each unit. Any special instructions, prints, manuals, hook up information or specific information regarding the symptoms related to your units' failure would also be helpful.   Please include the name, telephone number, e-mail, fax and all other information regarding the contact person.   Pack the item(s) carefully and ship to us by any carrier to:     QualTech Services, Inc. 4911 Archdale Road Trinity, NC 27370-8510 Standard Intervals and Turnaround Times* Units are normally checked in and inspected within 24 hours of receipt.   Evaluations are normally completed within 48 hours of receipt.   Quotes are normally provided within 48 hours of receipt.   Standard turnaround times are less than one week from approval. Rush Service Rush service is available for many of the units that we repair. Should you require rush service, please notify us in advance by telephone, fax or e-mail to ensure that your unit receives priority attention. Rush orders will be prioritized and priority charges may apply. Status Information Many of our customers send multiple units to us on a weekly basis and benefit from regular status reports regarding their units. These reports are avalible via fax, email, or here at our web site via Contact Us or Customer Log In. *Evaluation includes verification of the availability of an appropriate load test, availability of necessary documentation and identification of proprietary or hard to find components. Upon evaluation, should any of these issues have a potential impact on our standard intervals, you will be notified and options will be presented as is appropriate.